Warranties and Returns

 Merchandise Warranty

1.1. Next to each item, a description defines the features of the specific item. Product images are for illustrative purposes only.
1.2. The Seller may not be held liable for any distorted images of merchandise that may appear on the computer screen of the Buyer. 
1.3. The Seller may extend a warranty limited by time for individual types of merchandise. Specific terms and conditions are indicated under the descriptions of such merchandise.
1.4. If the description of an item does not contain a reference to warranty terms and conditions, standard warrantee terms and conditions provided for in the legal acts of the Republic of Lithuania are valid for the item.
1.5. The right to return merchandise is not applied to second-hand or discounted merchandise sold on the e-shop. 
1.6. Merchandise without defects is not subject to replacement by the Seller or return.
 
Return and Replacement of Merchandise
1.1. Merchandise with defects will be replaced or returned in line with the ‘Rules for the Return and Replacement of Merchandise’ approved by Order No 217 of 29 June 2001 of the Minister of Economy.
1.2. A Buyer who wants to return an item in line with the terms and conditions defined in Article 10.1 of the abovementioned legal act and Articles 3.2 and 3.3 of the Rules should fill in a merchandise return form available from the Seller. The merchandise return form, together with the accompanying documents stipulated therein, should be submitted to the Seller in line with the established procedure. The Buyer is entitled to use this right within 7 (seven) working days after the delivery of the merchandise by notifying the Seller thereof in accordance with the procedure described in Article 3.2 of the Rules
1.3. The returned merchandise should:
1.3.1. not bear any signs of physical damage caused by the Buyer;
1.3.2. be unused and marketable;
1.3.3. be complete as received;
1.3.4. be submitted together with the purchasing document (or a copy of that document) and a completed merchandise return form;
1.3.5. neatly packaged to prevent from the physical appearance of the item from being impaired during transportation.
10.4. The Seller retains the right not to accept the returned merchandise if the Buyer failed to observe the procedure for the return of merchandise established in this Article.
 
10.5. The Buyer may return the merchandise as follows:
 
10.5.1. bring it to the ISM University of Management and Economics, Arklių g. 18-101, Vilnius LT-01305, on working days from 9.00 to 17.00.
 
10.5.2. direct a courier to deliver the merchandise to ISM University of Management and Economics, Arklių g. 18-101, Vilnius LT-01305. In this case the Buyer must cover the costs of returning the merchandise to the indicated place.
 
1.6. The Seller agrees to accept the defective merchandise or goods that differ from the description and to replace them with the same or similar merchandise, or, if the item is not available, to refund the money paid for the item. 
1.7. The return and replacement of merchandise is carried our in accordance with the ‘Rules for the Return and Replacement of Merchandise’ approved by Order No 217 of 29 June 2001 of the Minister of Economy and ‘Regulations for sales of merchandise and provision of services when agreements are concluded using a means of communication’ approved by Order No 258 of 17 August 2001 of the Minister of Economy. 
1.8. Money for the merchandise that is returned is refunded by remittance only and only to the bank account of the payer.
 
More information about the delivery of merchandise is available in the Rules of the E-Shop.